Policies

Returns & refunds

We’re committed to customer satisfaction while protecting the integrity of our products. Here’s exactly how returns and refunds work, and what qualifies.

30

calendar days from delivery to return an authorized item

15%

restocking fee on approved returns, deducted from the refund

RMA

required first — no returns accepted without prior authorization

New

unused and in original unopened packaging only

At Rare Breed Triggers, Inc. (“RBT”), we are committed to customer satisfaction while protecting the integrity of our products and processes. This Return & Refund Policy applies to all products sold by RBT.

What qualifies for a return

RBT will only accept returns on items that are brand new, unused, and still in their original unopened packaging. Returns are not accepted on any products that have been opened or used.

How to return an item

  1. Request an RMA

    Contact RBT Customer Service at [email protected] to request a Return Merchandise Authorization (RMA). Returns will not be accepted without prior authorization.

  2. Send a photo

    As part of your request, provide a photo of the product in its unopened condition so we can verify eligibility.

  3. Get approval & the return address

    Once approved, we’ll provide the return shipping address. RBT provides the address only after the return has been approved.

  4. Ship it back within 30 days

    Authorized returns must be received by RBT within thirty (30) calendar days from confirmed delivery, or within thirty (30) calendar days of shipment if delivery confirmation is unavailable. You’re responsible for return shipping costs and assume the risk of loss or damage in transit, so we recommend insuring the shipment and sending us a tracking number.

  5. Receive your refund

    If the item meets all eligibility criteria, we’ll refund the original product price, less the restocking fee. Allow up to fourteen (14) calendar days from the date we receive the return for processing.

Your refund

All approved returns are subject to a 15% restocking fee of the original purchase price of each returned item, deducted from your refund. The restocking fee does not extend or modify the 30-day return period or any other requirement.

  • Refunds cover the original product price only. Original shipping charges and any other optional or supplemental charges are not refunded.
  • Refunds are issued to the original method of payment. If that method is unavailable for any reason, we’ll issue store credit.
  • Please allow up to 14 calendar days from the date we receive your return for the refund to be processed.

What we don’t accept

  • Products that have been opened or used.
  • Returns sent without a valid RMA (prior authorization).
  • Returns received after the 30-day window.
  • Any return where there is evidence of fraud or abuse of the return policy, or where the item does not meet the return criteria. RBT reserves the right to deny these.

Exchanges

RBT does not offer exchanges. If you’d like a different product, return the original item in accordance with this policy and place a new order separately.

Warranty claims are separate

This policy covers returns of new, unused items. If your product has a defect in materials or workmanship, that’s handled under our limited warranty, not this return policy. See the warranty details in Section 8 of our Terms & Conditions, or review the warranty FAQs.

Note. This page summarizes our Return & Refund Policy for convenience. The full, governing terms are set out in Section 7 of our Terms & Conditions; if anything here differs, the Terms control. Questions? Contact us.

Need to start a return?

Email [email protected] with your order number and a photo of the unopened product.

Contact customer service